Buying an item on Malàkio is quick and easy. Simply browse through the items for sale and add the ones you like to your cart. Once you have made your selection, go to your cart and click on "Proceed to checkout". Then fill in the delivery information and proceed with payment. And there you have it, it's that simple!

If this does not answer your question, please feel free to contact us directly!

As soon as your order is dropped off and registered with the relevant delivery service, you will receive an email with the related information. If you have not yet received this email, it means that the delivery process has not yet begun and your package is being prepared.

If you have any doubts, you can, of course, contact us directly for more information!

We offer 2 fully reliable and secure payment methods:

• Credit Card payment via Shopify (Visa, Mastercard, etc.), a globally recognized international professional service,
• Paypal payment.

If this does not answer your question, please do not hesitate to contact us directly!

First of all, our site is fully secure thanks to the HTTPS (HyperText Transfer Protocol Secure) protocol, which can be identified by the small padlock in your browser's address bar.

Furthermore, by using Shopify, you can shop on Malàkio with complete peace of mind. This service, which specializes in online commercial activities, ensures and guarantees the confidentiality of your data and the information transmitted during the payment process. This data is encrypted between the payment page and their dedicated banking servers. Shopify is constantly evolving its technology to prevent and detect any malicious actions. This solution is recognized in France and internationally and has a large number of prestigious clients. For more information, we advise you to visit their respective website directly.

If this does not answer your question, please do not hesitate to contact us directly!

If you are unable to pay with your bank card, please check the following: information correctly entered in the payment form (card number, name, security code, etc.), validity of your bank card (expiration date), restrictions applicable to your bank account (sufficient funds, authorized spending limit, authorized overdraft limit, etc.). If any of these scenarios apply, you should contact your bank. For certain transactions, we reinforce security with the activation of the 3D Secure system, which authenticates the buyer as the credit card holder using a code sent personally to them. Once your payment is made, you will need to enter a code sent to you by your bank via SMS. If, despite all these checks, you are still unable to complete your purchase, please send a maintenance request by email to our teams at contact@malakio.com.

If this does not answer your question, please do not hesitate to contact us directly!

There are 3 delivery methods available on Malàkio:

• Shipping by a specialized "small parcel" logistics provider (such as Colissimo, Mondial Relay, Chronopost, etc.) for items under 30 kg and/or 8 m3,
• Delivery via our specialized partner carriers for large furniture, at preferential rates negotiated by us.
• Collection of your order directly from our workshop located in Nantes.

For more details on all available methods and general operation, please consult our Delivery & Returns page.

If this does not answer your question, please do not hesitate to contact us directly!

We currently deliver small packages throughout Europe and larger packages on a quote basis. If you're looking for delivery to the Kiribati Islands or the shores of Lake Titicaca, we admit it's still a bit complicated for us. But we're working on it, so bear with us...

For more details on delivery at Malàkio, please visit our Delivery & Returns page.

If this doesn't answer your question, please don't hesitate to contact us directly!

Once your order has been dropped off and registered with the postal services, it should take an average of 2 to 3 days to receive your order in Metropolitan France. For delivery by a specialized carrier, a minimum of 10 to 15 working days is required for delivery. This period may be extended depending on the time of year, distance, and item volume. For delivery in Europe, the relevant timeframe will be indicated once the order is registered.

We draw your attention to the fact that these times are estimated and cannot constitute an absolute general rule or a commitment on our part. Indeed, many unforeseen events can disrupt a delivery process, and unfortunately, we have all experienced this at least once in our lives!

In the case of international shipping, regardless of the delivery method, the relevant timeframe will be studied on a case-by-case basis.

If this does not answer your question, please do not hesitate to contact us directly!

Once your parcel has been dropped off and registered with the relevant delivery service, we will send you an email containing delivery information and a link to track the progress of your order.

If this does not answer your question, please feel free to contact us directly!

If the carrier has not already done so, please contact them again to arrange a new appointment.

We draw your attention to the importance of respecting appointments made with our partner carriers for the delivery of your purchases. If you are unable to arrange a new appointment with the carrier, this will result in the item being returned and your order being cancelled. We will refund the amount paid at the time of purchase, minus the delivery and return costs of the item(s).

If this does not answer your question, please do not hesitate to contact us directly!

Changed your mind or your purchase no longer suits your needs? To ensure total peace of mind when making your purchases, you have 14 days to return your purchase. We have set up a simple and quick return procedure (see Shipping & Returns) and presto, your purchase is refunded! Please note, however, that in this case, return shipping costs are at your expense.

If this does not answer your question, please do not hesitate to contact us directly!