Delivery Method

Our delivery services must live up to the quality of our products! We want to offer you the best possible support while guaranteeing a high quality of delivery. This is why we have established partnerships with several carriers specializing in the delivery of high-end and fragile items. We benefit from preferential rates negotiated with them.

Delivery Charges

Delivery charges are calculated individually for each order based on the product(s), their quantity, volume, fragility, weight, and the geographical location where you wish to be delivered. This ensures you benefit from the best rate under the best conditions. You can check the delivery charges for your order when you are on the order page and have entered your delivery address.

Delivery Times

Estimated delivery times are indicated on each product page. This information is located below the product price. If the indicated delivery time is not precise enough for you, please do not hesitate to contact us for more information, by email at contact@malakio.com or by phone at 09.60.51.93.72. We will be happy to answer you!

At Malàkio, we do everything possible to provide you with the shortest delivery times. However, unforeseen circumstances can disrupt the delivery process… Even if we are not responsible for them, we do our best to keep you informed of its progress.

Delivery Tracking

Once your order is dropped off and registered with the relevant carrier, we will send you an email containing delivery information and a link to track the progress of your order. The carrier may also contact you directly to arrange the reception of your package.

Throughout the delivery process, we remain available to answer your questions by email at contact@malakio.com or by phone at 09.60.51.93.72.

Receiving Your Order

It is imperative that you check your order upon receipt. Before signing the delivery note, you must check the external condition of the package as well as the condition of the products inside the package. In case of any anomalies, you must absolutely refuse delivery of the package(s) and state the reason for your refusal on the delivery note. In the absence of specific reservations from you, the delivery will be presumed compliant. For more information, please consult our General Terms and Conditions of Sale.

If you were absent during delivery and if the carrier has not already done so, we invite you to contact them again to arrange a new appointment. In case of repeated absences or inability to find a delivery slot, the carrier may make your order available for collection at its nearest depot.

Delivery to Corsica and the European Union

For non-bulky products, you can check the delivery costs related to your order when you are on the order form and have indicated your delivery address. For bulky products, delivery will require a customized quote. For this, we invite you to contact us by email at contact@malakio.com or by phone at 09.60.51.93.72 and tell us the products concerned and your delivery address.

For small and light parcels, shipping cost are calculated at checkout. For big and heavy products, you have to contact us to get an estimation. Please send us an email with products you are interested in and your delivery address and we will get back to you as soon as possible: contact@malakio.com or +339 60 51 93 72.

International Delivery

For any delivery outside the European Union, please do not hesitate to contact us so that we can arrange a customized delivery for you, by email at contact@malakio.com or by phone at 09.60.51.93.72.

For all deliveries outside the European Union, please send us an email with products you are interested in and your delivery address and we will get back to you as soon as possible: contact@malakio.com or +339 60 51 93 72.

If, despite all our efforts to ensure your complete satisfaction, your purchase does not meet your expectations, you have 14 calendar days to return it to us after its receipt. To do so, please have your order number ready and contact our customer service by email at contact@malakio.com

In accordance with article L.221-28 of the Consumer Code, please note that this right of withdrawal cannot be exercised on any of the following products:

• Products made to your specifications or clearly personalized
• Products returned unfit for resale (soiled, damaged, worn)
• Incomplete products (missing part or accessory)
• Fragile products likely to deteriorate easily
• Products which, after being delivered and due to their nature, are inseparably mixed with other items

You must return the product by your own means to the address provided by our Customer Service, indicating the return number we will have given you in your shipment. The product must be returned in its original packaging and in its original condition, no later than 14 days from the date you notified us of your intention to exercise your right of withdrawal. When delivery has been made by carrier, we can arrange a collection service at your expense. In this case, our Customer Service can provide you with an estimate of the cost of these return fees upon request.

Please note, in the event of a return of your products within the scope of your right of withdrawal, you assume the risks of transport as well as the return costs. For us to proceed with their reimbursement, the returned products must arrive in perfect condition at the address indicated by our Customer Service.

The refund will be processed within 14 days from the receipt and verification of the condition of the returned item. It will be made using the same payment method as that used when paying for your order.

Note that failing to comply with these conditions, Malàkio will not be able to proceed with the refund or the issuance of a credit note for the products concerned. For more information on returns and refunds, you can also consult our Terms and Conditions of Sale.