Malàkio attaches the utmost importance and care to the protection of your personal data. Our privacy policy outlines our data processing and protection practices, as well as your rights.

MALAKIO SAS, hereinafter Malàkio, with a share capital of €1,120, registered with the Nantes Trade and Companies Register under number 888 944 311, identified under intra-community VAT number FR14888944311, with its registered office in Nantes (44300), 44 rue de Pont Aven, manages the malakio.com website accessible at https://malakio.com/.

We may need to modify this policy to comply with current regulations. We therefore invite you to consult this page regularly to stay informed of any changes.

If you have any questions regarding your personal data, you can contact us at the following address: rgpd@malakio.com

We may collect your personal data through various means. This can be directly when you complete a form on our website, or indirectly when you browse our website, via your devices' browsing data (including cookies).

Your personal data may be transmitted to authorized individuals within Malàkio to perform the actions necessary for the proper functioning of the service. They may also be transmitted to service providers that Malàkio uses to carry out services necessary for its proper functioning, such as hosting, site management and transaction security, order delivery, customer relations, data analysis and advertising targeting.

Our service providers are selected for their professionalism and seriousness, and are only provided with the information they need to perform their service.

Personal data may also be disclosed to third parties for advertising purposes, without enabling nominative identification.

As part of the creation and management of a customer account on our site, we collect the following information: last name, first name, delivery address, billing address, email address, phone number, password, approval or refusal of subscription to marketing communications, account creation date, payment methods, order and return history. If you are a professional, we will also collect your company name, Siret number, and profession.

We collect this personal data in order to allow you to create and manage your customer account, process your order, allow you to update your contact details, manage your delivery addresses, your password, your subscription preferences and your wishlist, carry out studies and statistics in order to send you information adapted to your preferences and interests.

This personal data will be kept for 3 years.

When you place an order on our website, we collect the following information: last name, first name, delivery address, billing address, email address, phone number, order number, details, amount, and date, order and return history, bank details, and payment methods.

We collect this personal data in order to allow you to finalize and process your order, update your contact details, delivery and billing addresses, provide you with your invoice, and manage your returns.

This personal data will be stored for 3 years, with the exception of payment data which will be stored for 5 years, a legal obligation under the French anti-money laundering and counter-terrorism financing framework.

As part of a quote request on our website, we are led to collect the following information: last name, first name, company, postal address, Siret/Siren number, profession, email address, phone number, password, approval or refusal to subscribe to marketing communications, products concerned by the quote.

We collect this personal data in order to respond to and manage your request, but also to carry out studies and statistics to send you commercial information tailored to your needs.

This personal data will be kept for 3 years.

As part of any exchanges you may have with our customer service, we are required to collect the following information: last name, first name, email address, telephone number, history of messages sent to customer service, and order and return history.

We collect this personal data in order to manage all types of exchanges you may have with our customer service (inquiries, complaints, disputes) via the various channels made available to you (telephone, email, social media).

This personal data will be stored for 3 years.

Malàkio is present on various social networks. Information related to your browsing is recorded by these networks for advertising targeting purposes. You can protect yourself by configuring your browser and/or by refusing cookies.

We may collect certain personal information related to your activity on these networks (public information and/or information sent via private messages, published content) to ensure the proper functioning of our service, and also for statistical and/or advertising purposes.

We also remind you that any content published on a social network can be publicly accessible, and we strongly advise against publishing private information there. Malàkio cannot be held responsible for the use made by a third party of content that you may have published on a social network. Furthermore, content published by you on a social network is governed by that network's privacy policy, and not by Malàkio's.

As part of the browsing and advertising targeting carried out on our site, we collect the following information: email address, browsing and analytics cookies, order history.

We collect this personal data to measure our site's audience and your interactions on it, in order to facilitate your navigation and offer you information tailored to your preferences and interests.

This personal data will be stored for 3 years, with the exception of cookies, which will be stored for 13 months.

You can refuse advertising targeting by setting your preferences in our cookie management center. As a reminder, refusing targeted advertising will not prevent advertisements from being displayed.

In managing the customer experience and knowledge on our site, we are required to collect the following information: last name, first name, email address, postal address, telephone number, account creation date, order history, browsing data, IP address, product ratings and customer reviews, conversation history with customer service.

We collect this personal data in order to measure the quality of our products and services, improve our site, and carry out statistical studies to improve the communications and offers we may provide to you.

This personal data will be stored for 3 years, with the exception of cookies (13 months).

As part of fraud prevention and management on our site, we collect the following information: payment card holder, card number, order content, delivery address, phone number, and transaction IP.

We collect this personal data to ensure the security of transactions on our site.

This personal data will be retained by our payment partner until the transaction is definitively completed.

Your personal data is stored on our host's servers, whose contact details can be found on our legal notice page.

In accordance with current regulations on the protection of personal data, you are informed, within Malàkio's privacy policy, about how your personal data is processed.

You may ask Malàkio to tell you what personal data it holds about you, provided that this request is neither abusive nor excessively costly for the company.

You may ask Malàkio to erase your personal data, except in the event of an ongoing order and/or the need for retention for legal reasons.

You can unsubscribe at any time from any commercial or marketing communication by following the unsubscribe link at the end of the email or by contacting us directly so that we can revoke your subscription.