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Refund policy

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Do you wish to return a product? No problem! For any return, please send us a small email at malakio@outlook.fr to let us know. Thank you to specify: the number of your order, the product(s) returned, the reason(s) for the return as well as a request for exchange, voucher or refund. Thus you will be assured of the proper processing of your request and greater speed in its management.

Any Customer may request the exchange of his article within 30 days from the date of the order. Returns of orders shipped in metropolitan France and outside metropolitan France are at the Customer's expense.

The exchange will be made within the limit of available stocks on receipt of the exchanged item.

The exchange will be made within the limit of available stocks on receipt of the exchanged item.

The product for which the Customer requests an exchange must be intact and in its original packaging.

The return address is :

The return address is :

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Malakio S.A.S.

Malakio S.A.S.

10 rue Saint Dominique.

29460 DIRINON

It is not necessary to attach a document to the package.

We advise you to choose a mode of transport with a tracking number. Without a tracking number, we will not accept any claim.

In addition, in order to ensure that your return is processed as quickly as possible, we advise you to also report it by email to malakio@outlook.fr

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If the item is refused by Malakio, it is returned to the Customer at Malakio's expense without the Customer being able to demand any compensation whatsoever. If the return has not been announced by the Customer, a purchase voucher is automatically created and sent to the Customer.